Using a headset I get a dial tone and a ring tone at the same time and once connected I still hear the dial tone

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When I try to make an outgoing call and a headset is connected I hear the dial tone and the ringing tone through the headset simultaneously. Even when the call is connected I still hear the dial tone and then when the dial tone times out it disconnects the call. This does not happen with computer speakers just the headset. What do I do?

asked Sep 11, 2015 in Windows by Phoneittech (150 points)  

Hello. Could you please share which Zoiper product you are using, what is your operating system and what type of headset are you using?

I am using the community version of Zoipper on Windows 8. I am using a Plantronics voyager legend UC

1 Answer

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The issue that you are experiencing is usually caused by Microsoft Lync. Microsoft Lync is hijacking all HID activity. We cannot prevent this behavior. A workaround to prevent the background noise is to open Zoiper -> Settings -> Preferences -> Audio -> Device sub-tab -> "Disable use generic handsets(HID, Jabra)".
 Note that this way the Pickup/Hangup buttons on your headset won't work with Zoiper. Or you can just exit from Microsoft Lync while you need to use Zoiper.

answered Sep 12, 2015 by Tsetso.Zdravkov (34,310 points)  
selected Sep 18, 2015 by Anton
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