Zoiper upgraded automatically - the G.729 codec i bought is now locked, and i'm unable to make any calls

Question

Hello - 

As of yesterday ive been unable to make any calls using Zoiper.

Every number i dial comes with the message 'call ended' straight away, and Zoiper is showing no signal, despite my internet connection being perfect.

I also noticed that the app updated to the new skin a few weeks back, and its only through investigation that i also noticed my G729 codec is now LOCKED and every other audio codec i use wont work.

Any urgent help from anyone is appreciated !!

Thank you!!

Answer 1

Hello,

If you are having troubles syncing your premium features, make sure that you have internet connection and that you can open oem.zoiper.com from your phone's browser.

You can also try to follow our troubleshooting article, here: https://www.zoiper.com/en/support/home/article/11/Synching_in-app_purchases