Be able to see which ACD-group the external call have dialed in to

0 votes

Be abe Select the information to be displayed on incoming calls except numbers. Have made a trace with Wireshark and make an incoming external call to a DDI number of the PBX. ZoiPer client display the name of the DDI number correct. But if the incoming call is routed via an IVR to a ACD group in the PBX I would like to be able to see which group the call came in to so I know what to say before I answer the call

The info is in the sip package but in a different place, would it be possible to trigger text from Call- Info instead of "from" header

See attached ->  Wireshark trace

Best regards

Anders Bengtsson

asked Sep 16, 2015 in Windows by Anders (120 points)  

1 Answer

0 votes

Hello, Thank you for your request, I will escalate it to our developers.

answered Sep 16, 2015 by Katina (23,910 points)  
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