Does Zoiper 3 Biz support Outlook 2016 (64bit)

Question

My Zoiper crashes with an error upon start up. The event log seems to point to Outlook 2016 integration.

 

Faulting application name: Zoiper.exe, version: 3.9.0.32144, time stamp: 0x55a3928e

Faulting module name: EMSMDB32.DLL, version: 16.0.6001.1034, time stamp: 0x561f4fc7

Exception code: 0xc0000005

Fault offset: 0x00000000000a0420

Faulting process ID: 0xf24

Faulting application start time: 0x01d11d2abff1df00

Faulting application path: C:\Program Files (x86)\Zoiper\Zoiper.exe

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\EMSMDB32.DLL

Report ID: ae2d0fc8-a40d-4db0-bc4f-8d2909ded675

Faulting package full name:

Faulting package-relative application ID:

 

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update:

I uninstalled and reinstalled the 32 bit version ( pretty sure my outlook 2016 is 64bit though ) and it no longer crashes. I cannot import any contacts though, so perhaps using the 32bit has disabled the plugin.

Answer 1

Hello,

We are investigating a similar issue. Disabling the plugin will stop the crashing. The issue will be fixed in the next releases.

Comments

Same question here.

The Outlook Add-in seems to be only 32-bit. And can't search from Zoiper either.

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Hello,

We are having the same issues. Also we have problem with importing contacts from Outlook (MS Office 2016).

When can we  wait the next release?

BR.

alex