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My Zoiper crashes with an error upon start up. The event log seems to point to Outlook 2016 integration.


Faulting application name: Zoiper.exe, version:, time stamp: 0x55a3928e

Faulting module name: EMSMDB32.DLL, version: 16.0.6001.1034, time stamp: 0x561f4fc7

Exception code: 0xc0000005

Fault offset: 0x00000000000a0420

Faulting process ID: 0xf24

Faulting application start time: 0x01d11d2abff1df00

Faulting application path: C:\Program Files (x86)\Zoiper\Zoiper.exe

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\EMSMDB32.DLL

Report ID: ae2d0fc8-a40d-4db0-bc4f-8d2909ded675

Faulting package full name:

Faulting package-relative application ID:




I uninstalled and reinstalled the 32 bit version ( pretty sure my outlook 2016 is 64bit though ) and it no longer crashes. I cannot import any contacts though, so perhaps using the 32bit has disabled the plugin.

in Windows by (140 points)

1 Answer

0 votes


We are investigating a similar issue. Disabling the plugin will stop the crashing. The issue will be fixed in the next releases.

by (23.9k points)

Same question here.

The Outlook Add-in seems to be only 32-bit. And can't search from Zoiper either.


We are having the same issues. Also we have problem with importing contacts from Outlook (MS Office 2016).

When can we  wait the next release?

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