Cannot create Zoiper account when connecting through Direct Access

0 votes

Hi Guys

We have a user that when he is in the office can use Zoiper without any problems. When he is out of the office and connects to the network using Direct Access he is unable to create a Zoiper account.

The error states "we are sorry, we are unable to connect to your PBX with the information you provided."

Direct Access uses IPv6 to create the tunnel, we are able to ping the PBX with the fully qualified host name, but cannot use the fully qualified domain name when creating the account as we receive the same error.

Does anyone have a workaround for this configuration?

Thanks in advance for your assistance


asked Nov 19, 2015 in Windows by gordonmaene (120 points)  

1 Answer

0 votes

Hello, IPV6 is currently not supported by Zoiper.

answered Nov 19, 2015 by Katina (23,910 points)  
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