0 votes

Hi Zoiper Team,

We require you urgent support for zoiper biz, we have shifted our call center to only zoiper biz few weeks ago, no hardware phone at office now.

we are using auto answer feature to answer calls automatically saving agents time,

but some time it happens that auto answer is configured but no call is answered automatically, we have disabled call popup's so agents cant even answer manually,

this is business impacting and creating a very bad image to company to our valued costumers,we are facing a lot of abandon calls due to this.

when we restart the zoiper issue got resolved.


in Windows by (160 points)

1 Answer

0 votes

Hello,

as a biz user you are entitled to premium support.

Please contact our support team at support at zoiper dot com

by (23.9k points)

Hi i have already contacted support and have no reply so i thought would try here instead 

I see your case with my colleagues from the sales department, but there are no other tickets from your email address.

You already have an answer. Please check all your mailbox folders.

Welcome!
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
2,438 questions
1,541 answers
2,314 comments
138,760 users