No Outlook contacts displayed in Zoiper Biz

Question

I cannot get Zoiper Biz 3.9.32144 to display contacts from Outlook 16

I am running Windows 10

Comments

My problem was that I used (wrongly) my account name and password.

What should be used is the Outlook profile name (default "Outlook") and the Windows password

Answer 1

First make sure the version of outlook you use  (32 bit or 64 bit) matches the version of zoiper you have installed. If they are not both 32 bit or both 64 bit it will not work.

You can find the outlook version here: https://support.office.com/en-us/article/What-version-of-Office-am-I-using-932788b8-a3ce-44bf-bb09-e334518b8b19#BKMK_Office2013Office2016

The zoiper version you can find in help -> about

Then enable the outlook contacts in zoiper -> settings -> preferences -> contacts

Make sure the profile name matches the one for outlook:

This link shows how to find the profile name:

https://support.office.com/en-us/article/Overview-of-Outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc