Why when I have to press "0" to accept a call on Zoiper on my PC that the "0" is not being heard?

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I am trying to receive a call on Zoiper from an inmate that requires me to press "0" to accept the call.  I press "0" on both the keyboard and the number pad and it doesn't recognize that I have accepted the call and the call is lost.

asked Apr 26, 2016 in General by DeenaK (190 points)  
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