Don't hear the caller voice

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I am using Zoiper 3.9 on Windows 10 and everything is working good except when i receive incoming calls from my SIP i don't hear any voice from the caller, sometimes i hear the caller voice but this happen fairly (i received more than 100 calls and 2 of them only i heard the caller voice) so i hope if you can help me with this problem because i need to upgrade my account to use the voice recorder feature but i am afraid it won't work with this problem.

Thank you

asked Sep 2, 2016 in Windows by thomassobhy (120 points)  

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