Zoiper 3 BIZ after windows restart lost contacts

Question

Imported contacts in Zoiper 3 BIZ from CSV file. After Windows 7 32-bit restart Zoiper has no contacts. Imported again from CSV, after Windows restart - again - no contacts.Where can I find solution?

We have about 50 Zoiper users, but this problem occurs on few users, for other everything works fine.

Answer 1

The issue might be caused by a corrupted / read only configuration folder or because Zoiper is not configured to save the contacts locally.

The config folder:

Zoiper 3 Biz keeps its config files in the Application Data\Zoiper folder for the windows user that started Zoiper. Usually this is the currently logged windows user. 

Open a windows file explorer, type %APPDATA% in the address bar and press enter. Find the folder named Zoiper there and make sure the user that starts Zoiper has read/write permissions. 

Your local configuration:

Run Zoiper, go to Settings -> Preferences -> Contacts -> Advanced and enable "Save local contact list".