Typed Twice while entering conference code using cell phone

Question

Dear Support

I have been calling to a conference call using my Cell phone but not successful yet. In fact, during the call when it prompts me to enter conference code, this code used to wrongly read and i cannot join the call. For example, if the conference code to join the call is 94123 it may read as 994412233. The same behavior observed on 4 different cell phones using Wifi and 4G of different mobile operators. However, it works using any notebook/desktop pc. As this is specific to your application running on Cell phone it would be great help if you can respond me with immediate and workable solution.

Regards

Kamran Khan

 

Answer 1

Please try a different DTMF setting for the device.  Dual Tone Multi Frequency is the mechanism the dial pad tones use to produce the unique digit/character.  

From your Account, scroll down to Features, and you have DTMF Settings where you can change from the Default RFC-2833.  Choose another setting and test it out again.

Comments

Thanks Joe

It started working with the same settings on which was not working earlier, not sure where the fault was. If it will occur again i will follow the above workaround you shared.

Thanks.