Call ring delay for a work from home user

0 votes

I have a user who is remote working from home using Zoiper on top of a VPN connection to our main office.

She is part of a receptionist phone queue where anyone who dials 0 when they call our main line will reach anyone in this queue.  The queue is set up so that everyone in the queue is in a "ring all" config.

What she has noticed is that she won't even get a ring on her softphone until everyone else gets 2 or sometimes 3 rings.

What causes this ring delay and is there something we can do to adjust anything in the settings?

Thank you

asked Apr 4, 2017 in General by Joel Reyes (120 points)  

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