Voicemail extension not saved

Question

Trying to set the voicemail extension in the free version (3.15.40006) running on Windows 7.

Settings -> Preferences -> Extra -> Voicemail Extension.  I type "*97" in the Voicemail Extension box, and click the OK button.    There's no error/warning.  I then go back in (Settings -> Preferences -> Extra -> Voicemail Extension).  The Voicemail extension box is blank.

The same thing happens with the "To Voicemail" setting (right underneath the Voicemail Extension) box, however the setting for "Subscribe to MWI" option IS remembered.

Is this a bug?  Am I doing something wrong, or ...?

Answer 1

I had the same Issue you describe above.

I think it is a kind of bug, whatever.

In my case I´ve fixed it by reading the documentation, by editing the xml file that follows

 ..."The file is called 'Config.xml' and is

located in the %APPDATA%\Zoiper folder. (This usually translates to 'C:\Documents and Settings\Current Windows

user\Application Data\Zoiper'. "...

I had to add the "Voicemail extension" number manually in between the corresponding tags, the same situation with the values of "To Voicemail" field. Then I saved the xml file of course and finally I've restarted the zoiper app.

Even you may not see the changes in the gui of the app, no matter, the changes applied (in my case) are working like a charm.

I leave the link to the the main official documentation I've readed to find the way to deal with the thing.

https://www.zoiper.com/documentation/Zoiper_3_Configuration_File.pdf