Any solutions for hissing, screeching sound in background for call receiver?

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Hi, any guidance regards eliminating hissing, screeching sound in the background on the receivers end. I don't hear any background noise on my end. 

I am using desktop. Computer has a wired connection to router. Transport is TCP. Quality level is 5. No packet loss. Less than 10 jitter. 

asked Nov 1, 2017 in Windows by shinesh (120 points)  
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Hi!

Which codec are you using and which Zoiper version?

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