0 votes

Hi I have zoiper on my lap top but for some reason i keep turning grey when i am logged on and should be green and so i cant answer calls as it keeps coming on and off and i also cant hear through my head set there is nothing at all wrong with my internet connection or speed! we have just moved so i am wondering if that could be the issue! can anyone help thank you 

in General by (120 points)

1 Answer

0 votes

We all turn a little grey once we reach a certain age. The same goes for our hearing.

Sorry, I couldn't resist!

The only way I could see moving affecting it is if your VoIP provider whitelisted an IP range. Who is the VoIP provider? Can you verify the extension status on their website? You should also be able to reset the password on their site, and update it in Zoiper to match.

It sounds like Zoiper keeps trying to register with your provider and failing.

by (180 points)
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