Zoiper does not ask for your calls with Cisco CUCM 8.6

0 votes

When I make a call, or I get a can not end the same in any way, I have to reboot your phone.

asked Jul 14, 2015 in Android by AndreaMassaro (120 points)  

1 Answer

0 votes

Do you mean that you cannot hangup a call, regardless if it was an incoming call or an outgoing call ?

What phone model is this ?

What version of android is this ?

Are you able to switch to a different program at all ?

If you cannot switch to a different program and can only reboot the phone, the issue is not Zoiper, but a bug in your phones firmware. (We have seen this on HTC one m8 before).

You can somewhat work around it by switching to the "external Audio driver (java)" in Zoiper, but it will still not be 100% reliable

answered Jul 14, 2015 by root (1,740 points)  

You wrote in a separate question that this is LG G2, android 5.0.2, i closed it and added a comment here.

If the phone doesn't hang, but zoiper can't hangup, this looks like a bug in Zoiper (probably there is a nat issue and the phone never receives a reply to the hangup).

Can you please open a ticket on support@zoiper.com where my colleages from the support team will provide you with debug questions ?(please mention this url in the ticket)

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