call forwarding to a mobile phone

+1 vote

Hello Zoiper Community,

 

We use the Yeastar S20 with Zoiper5.

The internal call forwarding works, but the call forwarding to a mobile phone without zoiper doesn't work.

We bought the Zoiper5 Pro Version.

In Settings/Calls we set the call forwarding (Forward after).

But when we try, the voice says "it could not connect"

Can you help me?

Regards

Margit

asked Feb 5, 2018 in General by Margit Klug (150 points)  
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Sounds like a route problem or dial plan problem... 
 - Can you call the mobile directly from zoiper?
 - Can you forward to a different destination for Forward After, such as a land line in the same area code?
 - Did you try adding country code or 011 + country code to the mobile number you're trying to forward to?

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