I am not hearing the other party or they are not hearing me

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Please help me, i have audio in one direction only

asked Jun 30, 2015 in Windows by Joachim (11,480 points)  
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1 Answer

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If using a SIP account, disabling STUN and/or Rport (or enabling it, depending on its current state) could help.

Please open settings -> Preferences;
click on Accounts;
select your account from the list on the left;
click on Advanced;
enable or disable STUN and/or Rport;
save the changes and try to recreate the issue.

Try different combinations for best results.

Also, please try using TCP transport for your account if your provider supports it.


answered Jun 30, 2015 by Katina (23,890 points)  
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i am still have the same problem


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