Broken/staticky receive audio after upgrading to 5.5.2.12

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I have been happily using Zoiper free on various platforms for a number of years. (thankyou developers).

However, after upgrading my Windows10 desktop from Zoiper version 2.39 to 5.5.2.12, I have often been getting what I call broken/staticky sound for receive audio, on either headset or speakers. Stopping this version and reopening 2.39 fixes the problem totally, so that eliminates a lot of packet loss-type causes. Statistics show Quality = 5 , jitter = 10ms, packet loss = 0%

Running the audio setup checks on 5.5 does not show the problem.

Broadband connection is satellite, using MyNetFone for SIP acct.

I would really like to complete the upgrade, but am currently stuck with using 2.39

Thanks in advance for any advice.

asked Mar 26, 2018 in Windows by taisapi (140 points)  
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1 Answer

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Hello,


You can try going to Zoiper -> Settings -> Audio -> disable the "HID" (Jabra, Plantronics and Generic) options, and also try altering the "echo cancellation", "Automatic gain control" and "Noise suppression". 


Eventually something may help.

answered Mar 26, 2018 by Tsetso.Zdravkov (26,040 points)  
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