0 votes

When I try to make an outgoing call and a headset is connected I hear the dial tone and the ringing tone through the headset simultaneously. Even when the call is connected I still hear the dial tone and then when the dial tone times out it disconnects the call. This does not happen with computer speakers just the headset. What do I do?

in Windows by (150 points)

Hello. Could you please share which Zoiper product you are using, what is your operating system and what type of headset are you using?

I am using the community version of Zoipper on Windows 8. I am using a Plantronics voyager legend UC

1 Answer

0 votes
Best answer

The issue that you are experiencing is usually caused by Microsoft Lync. Microsoft Lync is hijacking all HID activity. We cannot prevent this behavior. A workaround to prevent the background noise is to open Zoiper -> Settings -> Preferences -> Audio -> Device sub-tab -> "Disable use generic handsets(HID, Jabra)".
 Note that this way the Pickup/Hangup buttons on your headset won't work with Zoiper. Or you can just exit from Microsoft Lync while you need to use Zoiper.

by (34.3k points)
selected by
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
2,438 questions
1,541 answers
135,075 users