no ring tone on nokia lumia 1020

0 votes


it says, registered and available and i can make call from the lumia but i do not receive calls

any help please

asked Sep 15, 2015 in Windows Phone by Xavier Sierra (120 points)  

2 Answers

0 votes


Please make sure your account is not used somewhere else at the same time.

answered Sep 15, 2015 by Katina (23,910 points)  

thank you ..but still the same.

Is there a visual indication that there is an incoming call?

hello again

no there isnt any visual indication .

hi sorry again but any idea what could be the problem

0 votes


In order to preserve battery power, Windows does not allow applications to run in the background. The only way to make incoming calls work while Zoiper is running in the background is to configure both the server and the client to use PUSH notifications.

You need to contact your VoIP provider regarding the support of PUSH.

You can find more information here. (

If you can not use PUSH notifications you will need to follow these steps:

Run Zoiper → go to Settings → select Lockscreen settings → enable "Run under lock screen". You will need to keep Zoiper open in order to receive incoming calls.

answered Sep 16, 2015 by Tsetso.Zdravkov (34,310 points)  

Thank you i will contact VoIP provider

If you are not able to receive calls it could be also if you use Zoiper with WiFi, please make sure that the routing
device is not blocking ports used by Zoiper.
The default ports used by Zoiper are:
SIP port is 5060
IAX port is 4569
RTP port is 32000
Default STUN vallues: / Port: 3478 UDP/TCP Refresh period: 30

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