0 votes

Hi,

My gold membership (I purchased the paid version) has "disappeared" and the App is no longer working.

I hear nothing when I get calls and I think people don't hear me either.

I can start the call or answer but that' only what is working.

Any Idea about what is going on ?

Thank you in advance,

Best regards,

Renan.

closed with the note: Solved - check the network first (sometimes NAT stuffs...)
in Android by (170 points)
closed by

1 Answer

0 votes

Hello,

Make sure that you are using the latest version of Zoiper from the PlayStore (2.4.19) and that you follow our article, here: https://www.zoiper.com/en/support/home/article/11/Synching_in-app_purchases

Regarding the audio issues, they're usually NAT related, you can find more troubleshooting information on our article, here: https://www.zoiper.com/en/support/home/article/14/Missing_or_one_way_audio#android

by (34.3k points)

Hello,

Update : Zoiper the app now seems to work better - I had no real call so couldn't really test but the gold version is back and the icon on my mobile too.

There was change in the network.

By the way I have updated as well ;)

Thank you a lot.

I am going to check the links too.

Thank you

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