0 votes

Incoming calls do not appear on the Zopier5 Pro app window. Calls eventually get diverted to other numbers setup as part of the divert feature.

Outgoing can be made through the pc app BUT drop off after about 4 minutes.

The BT Smart Hub 5 router is installed and SIP ALG is enabled.

Thank you

in Linux by (120 points)

Hello,

It is very possible that your router (or firewall) has port time-out set on 240 seconds (~4 minutes). Thus, the calls are dropping. Additionally if you use torrents or have other computers on the network, could lead to lots of simultaneous connections leading to weaker routers starving for resources. For the router to free up some resources, it will start closing older connections. 

The first thing you should do is to disable SIP ALG. We have detailed description why you should do that, here: https://www.zoiper.com/en/support/home/article/72/calls_get_disconnected_after_30_seconds#windows

If this does not help, try to make manual port forwarding or check if you can reconfigure the port timeout.

Please log in or register to answer this question.

Welcome!
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
2,438 questions
1,541 answers
2,314 comments
136,700 users