headset microphone

Question

I am running Zoiper5 5.3.7 for Windows 64bit, on Windows10 and using a Logitech USB Headset H540.

When I make a call, the person can hear me but I can't hear them. I noticed on the audio setting , located on the bottom left of the app, I can set the volume setting but the microphone volume setting is greyed out.

Any help would be appreciated.

Answer 1

Hi,

Try our troubleshooting article here: https://www.zoiper.com/en/support/home/article/14/Missing_or_one_way_audio#windows

Regarding the greyed out setting, it will become available only when you are in active call.