Zoiper Gold: can't transfer calls ("Transfer Failed: Declined (Policy)")

Question

I get the following error message:

Transfer Failed: Declined (Policy)

Is this a wrong setting somewhere? We can transfer calls when connecting to SIP Trunk via our hardware equipment. Just can't get it to work with softphone (Zoiper).

Answer 1

Hi,

This error comes from the server and indicates that the call transfer is forbidden in the server configuration. You should consult with the PBX administrator.