no audio, iPhone options greyed out

0 votes


when trying to follow your suggestions to have audio during calls :-( I could not change the STUN settings, as the options are grey and not selectable. Can anyone help?



asked Oct 19, 2015 in Android by Bernhard (120 points)  

1 Answer

0 votes


Did you configure the account manually, or it was configured by a QR code?

answered Oct 19, 2015 by Katina (23,910 points)  


I used a pre-configured provider during setup. should I do it all manually, copying the preconfigured settings?

This seems to be a classic feature-bug situation. I will try 



Hi.  I have the same issue with one way audio and greyed out stun settings on my iphone so I cant changed them.   Nothing is blocked on the router and microphone is enabled.   It's actually incoming audio I am missing 

Any ideas as I would love to use this service 


If the account is configured with QR code, these settings are locked. Please try re-creating the account manually

Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
Top users 10/2023
  1. Tsetso.Zdravkov

    34270 Points

  2. Ivan

    18410 Points

  3. Joachim

    11490 Points

  4. Anton

    3950 Points

Latest tweets