no audio, iPhone options greyed out

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Hello,

when trying to follow your suggestions to have audio during calls :-( I could not change the STUN settings, as the options are grey and not selectable. Can anyone help?

Thanks

Bernhard 

asked Oct 19, 2015 in Android by Bernhard (120 points)  
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1 Answer

0 votes

Hello

Did you configure the account manually, or it was configured by a QR code?

answered Oct 19, 2015 by Katina (23,910 points)  
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Hello,

I used a pre-configured provider during setup. should I do it all manually, copying the preconfigured settings?

This seems to be a classic feature-bug situation. I will try 

thanks

Bernhard 

commented Oct 20, 2015 by Bernhard (120 points)  

Hi.  I have the same issue with one way audio and greyed out stun settings on my iphone so I cant changed them.   Nothing is blocked on the router and microphone is enabled.   It's actually incoming audio I am missing 


Any ideas as I would love to use this service 

Thx

commented Nov 4, 2015 by rainbow462 (100 points)  

If the account is configured with QR code, these settings are locked. Please try re-creating the account manually

commented Nov 4, 2015 by Katina (23,910 points)  
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