Lost Connection during my calls

Question

Hello Zoiper Community! 

 My name is Elena and I need your help.  I am writing to you in order to inform you that I have problems during my calls to Sweden and the Netherlands.  During my calls, people often tell me that the connection is very bad and they can't hear my voice. I wonder that the problem is from my side, try to improve my internet connections, headphones and refresh computers. However, after hearing my audios I understood that the problem is not from my side. Every time I record all my calls, and when I listened to the audios, I can hear my voice absolutely well.

   Can you tell me what is the problem and how we can improve this? 

  I am sending you some links to the audios that you can hear my voice very well, but the people couldn't. 

 https://www.dropbox.com/s/ci3n256d7gnzpqr/recorded_conversation_2020-06-05-15_18_04_part001.wav?dl=0 

I will wait for your reply. 

 Thanks in advance.

Comments

Hi, 

If those issues are happening for just those two countries - Sweden, Netherlands, then try talking to your service provider. They might be having bad lines towards those locations.