How to make Samsung S20 phone behave properly

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2 issues that I can't seem to resolve - both a similar theme however.

1) When on a cell call, and a VOIP call comes in, my phone switches from loudspeaker to handset mode - this then needs toggling off and back on to regain loudspeaker mode.

2) When on a VOIP call and a cell call comes in, the phone rings and causes audio issues in the VOIP call. It should instead send a busy signal to the other party on the cell call.

App is given full permissions and I cannot see any way of fixing this. Please help!

asked Nov 14, 2020 in Android by rabbit80 (120 points)  

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