Incoming call gives dialing sound instead of ringing sound

Question

I have the latest free version and something really strange is happening. When people call me I am getting a dialing sound like when dialing someone instead of a typical ring. Does anyone know how to fix this? 

Thank you. 

- Richard

Comments

This is a bit strange. Can you check what device is selected for "Ringing" in Audio settings? Look also for "ring trough PC speaker" and disable it. Is it still the same?

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Ringing device is my USB phone which is "Speakers (2 - Plantronics .Audio 628 USB)

Ring through PC speaker is not checked. 

When I test the audio, I hear a ring tone through my USB phone but NOT when someone calls. 

I even rebuilt my PC to rule out any corruption as far as windows. 

Still when someone calls, I hear dialing sound instead of a ring. 

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Do you have Lync installed and running? Can you try to disable "Use generic headset(HID,Jabra)?

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I do not have Lync installed but do have OpenFire/Spark which is another chat program run on Linux Mint version. 

I disabled "Use generic headset(HID,Jabra), tested by calling and still a dialing sound comes through the USB phone. 

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Is the issue present on Linux or Windows? There is a similar issue on Windows, but it is the first time I see such report for Linux. Which exact version of Zoiper are you using?

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Issue is present on Windows 7 Pro SP1 with all windows updates installed. 

The chat program called Spark is installed on Windows but the overall database is on Linux Mint.

I don't think the chat program has any relevance.  

This is a Windows issue. 

Zoiper version is Zoiper Biz 3.9.32144 32 bit. 

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This is a clean install of Zoiper version is Zoiper Biz 3.9.32144 32 bit. 

I have no idea why it is making this dialing noise and can't even get a custom ringtone to work. 

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I still have this issue and was wondering if there is a resolution for it. 

Still when someone calls, I hear dialing sound instead of a ring. 

Can someone help? 

Answer 1

Now I see you are using a Biz version. Can you send an email to the support team?

As a side note, since you are using Biz you can configure a custom ringtone. Supported file format is 8kHz, 16-bit Mono wave file. (.wav).

Comments

What's the support team's email address? 

Where can I get a 8kHz, 16-bit Mono wave file? 

Thanks. 

- Richard

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Hello

the email is support_at_zoiper_dot_com

You can resample the file using Audacity, or send it to us and we will make it for you.

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Hi Anton, 

I was able to make my own ring tone. 

Thanks. 

- Richard