no incoming calls if the display is off

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Hi! 
I have a problem with the andoid app. 
I have been using SIP for months on my smartphone and I would like hereby to find out if technically there exists any possibility of keeping SIP on regardless of my phone screen's activity.  Reason for this is,  when my smartphone s screen on off- modus,  i am automatically log off from the SIP,  thereby unreacheable.  Is there any way we can correct this problem?

As per configuration,  i believe i have checked all there is to keep me online yet to no avail.

asked Mar 10, 2016 in Android by Marc Pe (120 points)  
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1 Answer

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Hello,

Depending on your android version and the brand of the device you might have an additional powersaving policy that prevents data and wifi to be used while on standby. Please check your android power settings.

answered Mar 10, 2016 by Katina (23,910 points)  
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Thats the solution!  Thanks so much for your help :-)

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