Zoiper overriding Windows 10 microphone level

0 votes

People I call with Zoiper (Biz 3.14.38765 32bit) complained that my voice is low. So I adjusted the mic volume (as explained here http://www.howto-connect.com/windows-10-raise-the-mic-volume/). But I noticed that when I use Zoiper the Level is forced back to 50%. Even if I slide the mic controller up and down in Zoiper, the level jumps back to 50% in the Windows 10 settings. This does not happen when i use X-lite softphone. Zoiper is pretty much useless now, so I'm using X-lite until this is fixed.

asked Oct 26, 2016 in Windows by Erik Hofseth (120 points)  
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2 Answers

0 votes

Hello,

 Please try turning off the Autogain control option in your Audio options.

answered Oct 26, 2016 by Katina (23,910 points)  
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I've tried. Does not work. It stil sets the system mic to 50%

I will escalate your report to the QA team

Could you please share if you are using a USB headset or the integrated audio card?


USB headset. Logitech H820e

I have the same problem, it basically makes Zoiper unusable for me.

0 votes

Hi all, this is happening to us too, we are a call center office with Zoiper 3.14 biz version

We tried also 3.16, is happening in every version, please give us a solution, as Erik said this is not happening in x.lite for example

The thing is when we call from browser dialer the Level is forced back to 50%

We ve tried jack 3.5 headset and Usb - all same error

answered Sep 25 by alexoliva (140 points)  
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