Why do we receive two or multiple calls at the same time?

0 votes

I have often seen in my call center, the representatives receives two calls at the same time, resultantly they are able to answer one call and the other one gets abandoned. There are two pop ups at the same time from two different numbers. This does not happen every time, but very often. We are using Zoiper with cloud based CRM.


Please let us know if there is setting in Zoiper to handle this.

asked Jul 20, 2017 in Linux by Sumit Singh (120 points)  
share

1 Answer

0 votes

Good day,

If they answer one call, you can either ignore the other call, forward or cancel, but which version of Zoiper are you using?

Best Regards,

Paul

answered Sep 4, 2017 by Zwagerman (3,870 points)  
share
Welcome!
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
Top users 02/2024
  1. Tsetso.Zdravkov

    34310 Points

  2. Ivan

    18410 Points

  3. Joachim

    11490 Points

  4. Anton

    3950 Points

Latest tweets