No reversed lookup in XML Phonebook

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We've setup Zoiper 5 Pro to use an XML phonebook. However, when receiving a call no (reversed) contact-lookup is done and only the phone-number appears instead of the contact-name. How can we fix this, so we see who's calling?

asked Jul 30, 2018 in Mac by Sander (120 points)  


Do you have the correct layout?

Please see : <Contacts>

<Contact id="21212">

























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