Hi,
Do you have the correct layout?
Please see : <Contacts>
<Contact id="21212">
<Name>
<First></First>
<Middle></Middle>
<Last></Last>
<Display></Display>
<Title>Mr</Title>
</Name>
<Phone>
<Type>Work</Type>
<Type>Phone</Type>
<Phone></Phone>
<Normal></Normal>
<Account></Account>
<Presence></Presence>
<AccountMappingType>None</AccountMappingType>
<PresenceMappingType>None</PresenceMappingType>
</Phone>
<Avatar>
<URL></URL>
<MIME></MIME>
<Data></Data>
</Avatar>
</Contact>
</Contacts>