Bug when switch Access Point

Question

Hi,

At our company we have a 3 unifi AP, due to the large area of the warehouse.

And i'm testing Zoiper in my android phone (THL T6S kitkat) to check if we can start using as a replacement for other phones. Our PBX is a MyPBX U-100 (asterisk).

The first connection works ok, and as long as i don't lose wifi signal, or switch to another AP, everything is ok.

But if i lose the wifi signal (and get it once again) or switch to another AP i'm unable to receive/make calls. And if i exit and start the application again, it doesn't even register in the pbx. But in the meanwhile, i have internet access (for google for example).

If i restart the phone, it all works again until i switch to another AP.

Can you help?

Thanks

Answer 1

Hello. Please try using TCP transport, enable wi-fi keepalive, disable stun and rport for your account if  needed.

Comments

Thanks for the reply.

If i change to TCP, it doesn't register in the pbx. The keep alive is default (other option is disable). Stun is already disabled. Didn't found rport option.

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It sounds like android does not notify us about the network change. please contact us on support@zoiper.com so that they can ask you for debug logs.