No Sound through headphones

Question

my headhones won't work, I have done the audio wizard & speaker test, however I am connecting to calls, I have done a couple of restarts and changed devices and Zoiper states it can not configure, yet on Friday al was working and I changed nothing

Comments

Hello,

Which is the exact version of Zoiper that you are using?

Are you using a usb headset or a headset with connectors?

Is the problem that the device can not be configured, or there is no audio?

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version = 3.6 25251 32 bit   library revision 25476

The head set has connectors directly into the desktop computer

I have tried inserting a USB connector into the desk top the inserting the headphone connecters in the the USB  microphone / headphone sockets and that did not work.

The speakers can not be  be configured here is the message

"We are sorry but we could not rconfigure your speakers .  Although you will not be able to use Zoiper for audio calls you will still be able to talk to your contacts by using the chat function"

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Are you using Windows 8 or 7?

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Windows 10.

also we just tried un installing Zoiper then re installing it, the sound test worked but when I made a call I could hear the recipient but they could not hear me 

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If using a SIP account, disabling STUN and / or Rport (or enabling it, depending on its current state) could help.

Please open settings -> Preferences;
click on Accounts;
select your account from the list on the left;
click on Advanced;
enable or disable STUN;
save the changes and try to recreate the issue.