Cannot answer call... answer pane disappears

0 votes

Usually Zoiper works on my tablet, but sometimes an incoming call cannot be answered. The answer pane appears only briefly ("dismiss" or "answer") at the top of the screen... and then VANISHES while the call continues to ring and ring... but I can't answer it. (In these cases there is no full-screen with answer button, just the brief pane at the top of the screen). How do I answer the call?  Any solutions appreciated!

asked Jun 1, 2020 in Android by JPHuie (140 points)  
share

1 Answer

0 votes

Hi,

I can suggest that you check our troubleshooting article here: https://www.zoiper.com/en/support/home/article/220/Missing_incoming_call_notification_%5BAndroid%5D

answered Jun 1, 2020 by Tsetso.Zdravkov (34,250 points)  
share

My problem is the same. The instructions in the article do not work for me, maybe because there are no suggested settings for Android 11 on a Samsung phone. My phone is a Samsung Galaxy A01 running Android 11. I AM able to answer if Zoiper is showing, and the calls work fine. Outgoing calls work perfectly. The problem happens when the screen has gone black, or Zoiper is not open and showing. Any help will be greatly appreciated.

Welcome!
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
Top users 08/2022
  1. Tsetso.Zdravkov

    34250 Points

  2. Ivan

    18410 Points

  3. Joachim

    11490 Points

  4. Anton

    3950 Points

Latest tweets