0 votes

Please help! I am trying to make a call with Zoiper and the phone line keeps dropping; it will say opening port, early media, show that a call is being made.... but I can't hear it ringing and apparently the other person can hear me, but I can't hear them. When I restart my computer, Zoiper seems to function again. What is going on? I can't keep dropping calls as my job depends on it. Is it an internet issue? Computer issue? Please help.

I have Windows 10, Toshiba Satellite, free AVG. It doesn't seem to be a firewall issue as I did have someone look at that.

in Windows by (120 points)

1 Answer

0 votes

If using a SIP account, disabling STUN (or enabling it, depending on its current state) could help.

Please open settings -> Preferences;
click on Accounts;
select your account from the list on the left;
click on Advanced;
enable or disable STUN;
save the changes and try to recreate the issue.

Please also disable STUN globally for the application by following these steps:
- open settings -> preferences -> advanced -> network sub-tab -> STUN options

by (23.9k points)

Thank you. I see options, but no "settings." And under options, I don't see preferences.

Hello, if using Zoiper Classic you need to open Options, then select your account and activate "show advanced options"

Welcome!
Ask your questions and receive answers from other members of the Zoiper Community.

Did you check our Help Section?

You are a Zoiper Biz or Premium customer? If so, click HERE to get premium support.
2,438 questions
1,541 answers
2,314 comments
134,104 users