Unable to make Calls

Question

Hi,

Everytime I try to make a call on my android phone, the client gives a 404 - not found error. There is nothing wrong with the VoIP settings. 

Answer 1

the issue was resolved by changing the codec preferences for the account

Answer 2

Hey,

Can you check with your provider if any specific prefix is needed when dialing? You might have to remove +, or replace it with something, or even remove the complete country code.
The SIP 404 is returned when there is something wrong with the number/extension you are trying to dial and the server cannot process it.

Comments

when calling International , Yes. We would need the country specific prefix. But within UK, No. I have not selected a country as of now. I just dial the number as it is and it still wont let me make the call.

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Hey Anton. 

The problem was with the audio codec. Thanks for the insight though!. 

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Hello,

Good to know that it is working now. However, the message that is returned by the server is a bit misleading. SIP 404 is standardized response in case of an incomplete/wrong number/username. Anyway, it is always best to consult with the provider in case of a SIP 4xx response, as they will be able to assist better.