Wow, this has been on the Long Term To-Do List for a very long time. Frankly, I do not understand why it has not already been implemented. Anyone who uses Zoiper on the desktop requires this. Zoiper is not really a commercially viable product without it.
We urgently need Keyboard Shortcut Keys (Hot Keys) for:
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Hangup,
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Unattended Transfer,
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Attended Transfer,
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Record,
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Mute/Hold,
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Focus
If Zoiper had these, I would consider it to be a world class, top shelf desktop softphone. However, without them, it is a secondary, backup softphone not suitable for a production environment.